Sales and Customer Relationship Administrator

Reports to
Recovery & Void Property Operations Manager
Direct Reports
None
Role Purpose
To support across the business in its promotion of the service offerings.

Responsibilities include:

  • Working as the office based point of contact for any and all matters specific to The Firm’s accounts.
  • Maintaining strong, long-lasting customer relationships.
  • Supporting the customer account management effort.

The Job requirements include:

  • Proven work experience as an office based sales administrator.
  • Demonstrable ability to communicate
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs

Job Brief in this order:

  • Service the needs of the existing customer base of The Group:
    • Mailbox management
    • Invoicing
    • Diary Management
    • Responsible for coordinating new case loading into clearVIEW
    • Submitting new instructions to Cerberus
    • Liaising by email/telephone with Cerberus
    • Creating Property Risk Reports & Quotations with Dave/new Client Accounts Manager for client submission
    • Coordinating MI for internal weekly reviews
    • Submitting client MI reports
    • Month-end
      • Coordinating subcontractor invoices are received
      • Accounts processing & raising invoices
      • Age-debt chasing

    What you are expected to do:

    • You will be expected to develop strong relationships with customers
    • In so doing, you will answer client queries and identify new business opportunities among existing customers.
    • You will liaise with cross-functional internal teams (including Operations, Recovery Account Managers, Central Services, Group Services and Finance) in order to improve the entire customer experience.
    • You will utilise account management software (CRM)

    Absolute Responsibilities:

    • Serve as the lead point of contact for all customer account management matters within the portfolio.
    • Build and maintain strong, long-lasting client relationships.
    • Develop trusted relationships with key accounts, customer stakeholders and executive sponsors.
    • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
    • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
    • Prepare reports on account status.
    • Assist with challenging client requests or issue escalations as needed.

    Monthly commission package

    Salary
    £19,500 - £22,500

    Would you like to apply for the above job role or request more information? Simply contact byron@debtsquared.com with any questions and your CV.